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Sadly, it is hard to find excellent or even good service these days, and yet it is the key to a successful profitable business. Every foodservice operation has good food, or they’d be out of business - why people go to one restaurant vs the other is how they feel while eating - well taken care of, asked if their food is good, do they need anything, thank you - so this is the roadmap to providing outstanding guest service, useful in any business. Bill Marvin says - “What is the thing that is most missing in the hospitality business. Hospitality!”
Sadly, it is hard to find excellent or even good service these days, and yet it is the key to a successful profitable business. Every foodservice operation has good food, or they’d be out of business - why people go to one restaurant vs the other is how they feel while eating - well taken care of, asked if their food is good, do they need anything, thank you - so this is the roadmap to providing outstanding guest service, useful in any business. Bill Marvin says - “What is the thing that is most missing in the hospitality business. Hospitality!”